~1 in 2
rental service members are new or lapsed customers for the brand.
L.E.K. ConsultingFor fashion brands · Pilot opportunities
Be the first thing she wears in a new city.Your pieces, waiting at her hotel.
Built for you. Inspire and style travelers in the cities they visit.
Arrivé is preparing its first brand partnerships.
Concept visualThe opportunity
A new context.
For pieces worth wearing.
Arrivé is developing a service that brings partner wardrobe inventory into travelers’ trips. The proposed model gives guests a way to select rental looks before departure and collect them at their hotel.
- Showcase at the destinationExplore a wardrobe channel connected to a traveler’s hotel stay, plans and occasions.
- Rent selected partner inventoryDiscuss a limited, suitable assortment and define availability, sizing, condition and rental terms before a pilot.
- Build the operating model togetherAgree responsibilities for fulfillment, returns, cleaning, damage, inventory ownership and reconciliation.
For brands & boutiques, large and small
New customers.
At the moment she chooses.
Arrivé puts your pieces in front of women as they plan what to wear for the trip ahead: the meetings, the dinners, the days off.
4.6×
ecommerce revenue returned on rental ad spend at one specialty retailer.
L.E.K. Consulting3×+
what brands now spend to acquire each customer, compared with a decade ago.
The Business of Fashion30–35%
of global luxury purchases were made by tourists in 2025.
Bain & CompanyEmerging brands & boutiques
Be discovered without the ad bill.
- Discovery that doesn’t depend on social ads.Travelers and Curators choose your pieces for real plans, instead of you outbidding larger brands for attention.
- A premium shelf without a store lease.Your pieces appear in Arrivé OS and are collected from Pods in participating hotels.
- Start small.A limited assortment, a few sizes, one city. Grow from what travelers actually choose.
- Your name travels with her.Your brand is credited in the app and on the Arrivé Mirror, so she knows who to find again.
Established brands
Meet her at the destination.
- Reach travelers where they spend.Show up in premium hotels as guests decide what to wear, not after the trip has begun.
- More value from existing stock.Rental turns a piece into recurring revenue. In one L.E.K. illustration, rental income passes the retail price by month seven.
- A path from rental to purchase.Try-before-you-buy options can be agreed in your pilot.
- Live inventory on the Mirror.The Arrivé Mirror, in development, checks real-time stock at participating brands and boutiques, so she only sees what’s available.
Rental is “a route to new customers, fresh product discovery and additional value from existing stock” (Retail Gazette). Industry figures are third-party research, not Arrivé results. Commercial terms are agreed in writing with each partner.
Arrivé OS · Itinerary and rewards
Her trip, connected.
Rewards that bring her back.
Arrivé OS is designed to connect a traveler’s flight and hotel itinerary to the pieces she chooses, so your brand meets her at the right place and the right moment.
Flight itinerary
Her flight sets the destination, dates and timing, so your pieces are shown for the city she’s actually visiting.
Hotel stay
Her hotel reservation sets the Arrivé Pod where your pieces wait, matched to her check-in and length of stay.
Fashion and shopping rewards
She earns rewards when she wears and buys pieces from participating brands and boutiques, turning a trip into a lasting relationship with your label.
In developmentItinerary connections and rewards are planned Arrivé OS features. Airline, hotel and reward partners, along with reward terms, will be confirmed before launch.
The proposed operating model
Clear roles.
Before the first guest.
Pilot discussions define the responsibilities and service standards behind the guest experience.
01
Choose the assortment
Identify pieces that suit travel and repeated wardrobe use. Agree sizes, presentation and availability with brand and service partners.
02
Prepare the experience
Arrivé would coordinate selected pieces and pickup with the hotel and fulfillment partners. Live inventory checks are built into the Arrivé Mirror, in development; the connection to your systems is scoped in each pilot.
03
Return and reconcile
Define garment inspection, cleaning, damage handling, restocking and commercial reconciliation before rental activity begins.
Locations, launch timing, pricing and operating terms are agreed in writing with each partner before a pilot begins.
Before partnering
Before you partner.
Straight answers.
Pilot status · Updated regularly
- Where we are.Arrivé is in development. The Pod, Arrivé OS and Curator model are designed; the Mirror follows the first Pods.
- Who we’re talking to.We’re in conversations with hotel, brand and styling partners in Miami, Atlanta and Detroit, our home base. None of these are signed pilots yet.
- What we won’t do.We don’t announce a partner, city or launch date until it’s agreed in writing.
- What a pilot partner gets.A direct line to the founding team, a say in how the service works at your property or brand, and written terms before anything goes live.
Is a pilot city or launch date confirmed?
Not yet. We’re in talks in Miami, Atlanta and Detroit, Arrivé’s home base. We’ll only share a city or date once a partner has agreed it in writing.
Does Arrivé already connect to our inventory system?
The Arrivé Mirror, in development, is designed with live inventory checks for participating brands and boutiques. How your stock connects, and which system it uses, are set up with each pilot partner.
What are the rental rates and commercial terms?
They aren’t published yet. Rental pricing, payouts, purchase options, insurance and revenue share are agreed in writing for each pilot.
Who is responsible for cleaning or damaged items?
Arrivé plans to coordinate cleaning and returns with service partners. Responsibility, service standards and charges for loss or damage must be defined in the pilot agreement.
Start with your market
Let’s explore
what could work.
Share your brand, market and the inventory you would like to explore. We’ll reply to talk through fit and next steps.
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