~32%
of total hotel income comes from outside the room, on average.
STR, via eHotelierFor hotels · Pilot opportunities
Welcome them lighter.Send them home loyal.
Built for you. Embrace every guest with a wardrobe waiting on arrival, and give your property a new reason to be chosen.
Arrivé is preparing its first hotel pilot.
Concept visualThe opportunity
A lighter trip.
A more memorable stay.
Arrivé’s proposed hotel model lets travelers choose looks ahead of arrival and collect their selected wardrobe from an Arrivé Pod at a participating property. The hotel becomes a wardrobe arrival point, not a fashion retailer.
- A distinctive guest amenityGive travelers a planned way to arrive with less to carry, with wardrobe pickup where they stay.
- A pilot built around your propertyDiscuss space, guest access, installation and the fit with your team’s existing operations.
- Clear responsibilities before launchDefine which tasks belong to Arrivé, the hotel, brands and fulfillment or cleaning partners.
The economics
Revenue beyond the room.
Without the retail risk.
Hotels are growing revenue outside the room. An Arrivé Pod is designed to add a premium service guests pay for, while Arrivé and its partners carry the wardrobe.
12%
above the standard rate is what guests say they’d spend for specific amenities, about $5,383 more per room per year.
Amadeus Travel Dreams, via Hospitality Net49%
of hotel executives strongly agreed that special amenities and upgrades are critical to their revenue strategy, up from 23% a year earlier.
Oracle and Skift, 2022 surveyHow a Pod earns its space.
A signature amenity for women who travel well, built so your team doesn’t become a fashion retailer.
- A new revenue line.A revenue share on wardrobe bookings at your property, with terms set out in the pilot agreement.
- No inventory to buy.Arrivé and its brand partners supply the wardrobe. Returns and cleaning are coordinated with service partners.
- Personalization where guests notice it.Only 23% of hotel guests report a highly personalized stay, and the stay itself is the weakest moment (Medallia). A wardrobe chosen for her trip changes that.
- A reason to choose your property.A guest experience competitors don’t offer, and one worth talking about.
- A tested idea.In 2019, W Hotels and Rent the Runway had four styles waiting for guests on arrival, for $69, at four W hotels (Marriott). Arrivé builds that idea into a permanent, branded Pod.
Industry figures are third-party research, not Arrivé results. Pilot pricing, revenue share and installation terms are agreed in writing with each property.
Arrivé OS · Itinerary and rewards
Her whole trip, connected.
Ready on arrival.
Arrivé OS is designed to bring a guest’s flight, hotel stay and wardrobe into one place, so her pieces are ready when she arrives and your team never has to chase the details.
Flight itinerary
She connects her airline itinerary, and arrival times update on their own. If her flight changes, her wardrobe’s timing follows.
Hotel stay
Her reservation sets the pickup at your Arrivé Pod: the right property, check-in date and length of stay, with no extra steps at the front desk.
Fashion and shopping rewards
Guests earn rewards on what they wear and buy through Arrivé, a reason to come back to your property and book the Pod again.
In developmentItinerary connections and rewards are planned Arrivé OS features. Airline, hotel and reward partners, along with reward terms, will be confirmed before launch.
What travelers are saying
Packing is the pain.
Ease is the ask.
Travelers want less to carry, less to plan and a stay that feels made for them. The research is consistent.
65%
of Americans say they have real difficulty packing for a trip.
OnePoll for Trunk Club, 201938%
of experienced international travelers name overpacking as their biggest travel mistake.
Global Rescue survey, 2026$7.4B
in baggage fees paid to U.S. airlines in 2025.
U.S. Bureau of Transportation Statistics24M
bags delayed, damaged or lost worldwide in 2025, costing the industry $6.3B.
SITA, 202627%
of U.S. adults have used clothing rental or plan to, with appeal skewing toward women.
CivicScience, 202661%
of consumers will spend more with companies that personalize the experience.
Medallia, 2024The proposed operating model
Clear roles.
Before the first guest.
Pilot discussions define the responsibilities and service standards behind the guest experience.
01
Guest journey
Travelers choose looks before travel. In a pilot, they would receive confirmed pickup instructions for the participating hotel.
02
Wardrobe handoff
Arrivé plans to coordinate partner inventory, preparation and delivery. Space, access, staffing and support would be defined with the property.
03
Return and reset
Return collection, cleaning, restocking and garment-condition processes would be agreed before serving guests.
Locations, launch timing, pricing and operating terms are agreed in writing with each partner before a pilot begins.
Before partnering
Before you partner.
Straight answers.
Pilot status · Updated regularly
- Where we are.Arrivé is in development. The Pod, Arrivé OS and Curator model are designed; the Mirror follows the first Pods.
- Who we’re talking to.We’re in conversations with hotel, brand and styling partners in Miami, Atlanta and Detroit, our home base. None of these are signed pilots yet.
- What we won’t do.We don’t announce a partner, city or launch date until it’s agreed in writing.
- What a pilot partner gets.A direct line to the founding team, a say in how the service works at your property or brand, and written terms before anything goes live.
Is a pilot city or launch date confirmed?
Not yet. We’re in talks in Miami, Atlanta and Detroit, Arrivé’s home base. We’ll only share a city or date once a partner has agreed it in writing.
What space and staff would a pilot require?
It depends on your property. Pod size, location, guest access, staffing and support are worked out with you in the first conversations, around your space and your team.
Is there a fee or revenue-sharing model?
Installation costs, rental economics and any revenue share are set out in the pilot agreement, so you know the terms before anything is installed.
Can guests book this at our hotel today?
Not yet. Arrivé isn’t live at any hotel today. Guest bookings open with the first pilot.
Start with your market
Let’s explore
what could work.
Tell us about your property and where a destination-wardrobe service could fit. This starts a conversation; it does not commit your hotel to an installation.
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